LOTBOX

Rental Terms and Conditions

This English text is a reference translation. The Korean original is the authoritative text and prevails in interpreting this contract.

Article 1 (Purpose)

The purpose of these Terms of Use is to set out the rights, obligations and responsibilities of the Lessor and the Lessee in using all services related to the rental of other household goods provided by LOTBOX Co., Ltd.

Article 2 (Definitions)

①“Lessor” means LOTBOX Co., Ltd. and any business operator that provides other household goods rental services to members through a booking or payment agency agreement. Hereinafter collectively referred to as the “Company”.

②“Lessee” means a “User” who has completed the proper conclusion of a rental agreement. Hereinafter collectively referred to as the “Customer”.

③“Rental” means the Company providing its rental items to the Customer for the agreed contract period in return for the amount prescribed by the Company.

④“Rental Item” means every product that the Company provides to the Customer for the purpose of rental, such as other household goods.

⑤“Rental Period” means the period of use mutually agreed between the Company and the Customer.

⑥“Rental Date and Return Date” mean the date on which the Company delivers the Rental Item to the Customer and the date on which the Customer returns the Rental Item to the Company.

⑦“Rental Amount” means the amount that the Customer must pay to the Company for the purpose of the rental.

Article 3 (Conclusion of a Booking)

①A booking is concluded by means of the rental agreement, and the rental agreement must specify the Rental Item, the Rental Amount, the Rental Period, the rental date, the return date, the rental location, the return location and any other booking conditions.

②The Company may refuse to conclude a booking where the Customer falls under any of the following items.

1. Where the requested item is out of stock.
2. Where use of the item is impaired or impossible.
3. Where the Customer's identity cannot be verified, or the Customer does not comply with the Company's questions or requests for materials.
4. Where the application form or the rental agreement contains false statements, omissions or erroneous entries.
5. Where there is an unpaid amount such as fees in connection with the Company in the past.
6. Where there is an objective ground equivalent to any of the foregoing items that warrants refusing to conclude the booking.

Article 4 (Change or Cancellation of a Booking)

①Where the Customer wishes to change or cancel the contents of a booking, the Customer must consult with the Company in advance; where there is no such consultation, the matter is dealt with in accordance with this Article.

②A change of booking is possible only where no other customer has a booking.

③Where the Customer wishes to change the rental date or the return date before the Rental Period, the Rental Amount is recalculated at the fee corresponding to the changed Rental Period.

④Where the Customer wishes to change the return date during the Rental Period, the additional amount for the added period is calculated by applying the new rental fee.

⑤Where the Customer continues to use the rental item without having obtained the Company's approval to extend the Rental Period, the Company may charge an overdue fee corresponding to the delayed return time. The overdue fee is three (3) times the normal rental fee for the period concerned.

⑥Even where the Customer takes delivery of the rental item after the booked start time has passed, or returns it early during the Rental Period, no refund is made for the unused time.

⑦Where a booked rental item must unavoidably be cancelled or changed due to the Customer's circumstances, a customer who registered by mobile phone verification must apply for cancellation twenty-four (24) hours before the booked Rental Period, and a customer who registered by email verification must apply seventy-two (72) hours before, and the Rental Amount already paid is refunded in full.

⑧Where the Customer cancels a booking after the deadline under paragraph (7) has passed, the Customer must pay an amount equal to 100% of the total Rental Amount as a penalty, and in that case a change of the booking is also not possible.

⑨The Company may permanently refuse rentals and bookings to a customer who, without justifiable grounds, has not complied with the cancellation provisions above.

Article 5 (Termination of a Booking)

①The Company may terminate a booking where any of the following items applies.

1. Where the Customer has breached a material matter and objective circumstances exist that make it difficult to maintain the booking (e.g. use for a purpose other than the rental purpose, unauthorized transfer, etc.).
2. Where the Customer's personal information at the time of booking is found to be false.
3. Where the Customer has damaged or lost the rental item.

②Where a booking is terminated on any ground under the items of paragraph (1), the Company does not refund the Rental Amount. In that case the Customer must return the rental item immediately, regardless of whether any Rental Period remains.

③Where the termination of the booking causes loss to the Company, the Customer may be charged the cost of compensating that loss.

Article 6 (Delivery and Return)

①The Customer must check the Rental Item for defects at the rental location selected at the time of booking before taking delivery of it, and must report to the LOTBOX customer center any damage to, or sign of abnormality in, the Rental Item.

②Following the report under paragraph (1) of this Article, the Company may verify whether the Rental Item is defective, and where, comparing its condition before and after delivery, damage exists that was not discovered, the Company may identify the party responsible for that damage and claim compensation for the loss.

③Return must be made by visiting in person the return location selected at the time of booking, and the Customer has the duty and responsibility to check the Rental Item for defects before returning it.

④Even where the Customer returns the Rental Item earlier than the booked scheduled return time, the Company does not refund the Rental Amount.

⑤Before returning, the Customer must release all locking mechanisms set on the Rental Item (password, pattern, fingerprint, facial recognition, etc.) and must return it with the Customer's own accounts (Google, iCloud, etc.) signed out.

⑥Where, because the Customer has not performed the obligation under paragraph (5), it is impossible to reset the item or to rent it out again, the Company may claim compensation for loss under the following items.

1. The actual unlocking costs incurred through a service center and all related expenses
2. The business losses incurred during the unlocking period (daily rental fee x number of days required)
3. Where unlocking is impossible and the device must be replaced, the price of that product as a new unit

Article 7 (Failure to Return)

①Where the Customer does not return the Rental Item to the return location even after four (4) hours have elapsed from the end of the Rental Period, or does not comply with the Company's request to return it, the Company may take every legal measure necessary to recover the Rental Item and to secure compensation for its loss.

②In a case falling under paragraph (1), the Company may telephone the Customer or visit the Customer's address to make inquiries of family members and relatives in order to ascertain the location of the Rental Item, and may take necessary measures such as checking location information of the Rental Item.

③Where, notwithstanding the measures under paragraph (2), twenty-four (24) hours have elapsed from the end of the Rental Period and the whereabouts of the Rental Item and of the Customer remain unknown, the Company may regard this as fraud or embezzlement and take necessary measures such as filing a theft report.

④In cases falling under paragraphs (1) through (3), the Customer bears the responsibility to compensate the loss caused to the Company, and must bear the costs incurred in recovering the Rental Item and ascertaining the Customer's whereabouts.

⑤Where a failure to return is dealt with by legal process, the Company may claim an overdue fee as compensation in addition to the retail amount corresponding to the unreturned item. The overdue fee is calculated, for the period of non-return, as three (3) times the normal rental fee for the same period.

Article 8 (Handling of Incidents)

①Where an incident occurs in relation to the Rental Item, the Customer must take the measures provided in these Terms and at the same time deal with the matter in accordance with the following.

1. The Customer must notify the Company of the circumstances of the incident immediately.
2. The Customer must cooperate in submitting the documents or evidence that the Company requests in relation to the incident.
3. The Customer must consult the Company in advance when negotiating or entering into an arrangement with a third party in relation to the incident.
4. Unless there are special grounds, the Customer must have repairs carried out at a designated service center after consultation with the Company.

②Where the Customer has damaged the Rental Item during the Rental Period, the Customer must take the measures provided in these Terms and at the same time deal with the matter in accordance with the following.

1. At the time of return, related documents such as the rental agreement and personal information are held by the Company until the repair of, and compensation for, the damaged equipment is complete.
2. The damaged Rental Item is transferred to the Company.
3. The Company first carries out its own inspection, and where it judges that in-house repair is difficult, it requests repair from an official designated A/S (after-sales service) center.
4. The Customer must compensate the full repair cost assessed by the designated A/S center for all damage occurring during the Rental Period (including scratches from ordinary everyday use).
5. For the period during which the Rental Item is under repair, the Customer must additionally bear the normal rental fee for that period. This is to compensate the loss incurred by the Company because the repair prevents it from renting that item to other customers.
6. The Customer must pay the amounts concerned within three (3) days from the date on which the Company invoices the repair cost and the additional rental fee.
7. Where the Customer does not pay the amount within the designated period, the Company may charge an overdue fee corresponding to the delayed time. The overdue fee is three (3) times the normal rental fee for the same period.
8. After the above process has been duly performed and the equipment has been returned to the Company, the Customer's personal information is returned or destroyed.

③Where the Customer has lost the Rental Item during the Rental Period, the matter must be dealt with in accordance with the following.

1. The Customer must notify the Company of the loss of the item immediately.
2. The Customer must compensate for the item in accordance with these Terms.
3. The amount of compensation is based on the recommended retail price of a new unit shown on the manufacturer's official website.
4. The Customer must pay the compensation amount within three (3) days from the date on which the loss was reported.
5. Where the Customer does not pay the compensation amount within the designated period, the Company may charge an overdue fee corresponding to the delayed time. The overdue fee is three (3) times the normal rental fee for the same period.

Article 9 (Disclaimer regarding Data)

①The Company bears no responsibility whatsoever for any data stored or processed within the Rental Item.

②The Customer bears sole responsibility for the creation, storage, backup, deletion and security of data arising during use of the Rental Item.

③The Company is not responsible for any loss, leakage, alteration or corruption of data arising from the return, malfunction, repair or replacement of the Rental Item or from any other cause.

④The Customer is responsible for backing up and deleting personal information and important data before returning the Rental Item, and the Customer bears responsibility for all consequences arising from a failure to do so.

⑤The Company is not responsible for any data-related problem (virus, malware, hacking, etc.) arising from the use of software, applications or other digital content installed on the Rental Item.

⑥Where a third party suffers loss as a result of a data-related problem arising from the Rental Item, the Customer bears all responsibility for it.

Article 10 (Credit Inquiry)

①The Company may, with the member's consent, inquire into and confirm the member's credit status through a credit information agency before concluding a booking.

Article 11 (Dispute Resolution)

①The Company handles complaints and opinions submitted by the Customer on a priority basis. However, where prompt handling is difficult, the Company immediately notifies the Customer of the reason and of the handling schedule.

②As regards compensation for damage, complaints about products and the handling of disputes, the Customer resolves the matter primarily through consultation with the Company, and where it is not resolved the Customer may apply to the Korea Consumer Agency for relief.

Article 12 (Governing Law and Competent Court)

①Any lawsuit brought between the Company and the Customer is governed by the laws of the Republic of Korea.

②Where a dispute arises between the Company and the Customer, the court having jurisdiction over the Customer's address is the competent court, and where the Customer's address or place of residence is not clear, the competent court is determined in accordance with the “Civil Procedure Act”. However, where the claim or obligation arose from a cause attributable to the Customer, the district court of the location of the Company office in charge of managing that matter is the competent court.

These Terms take effect on March 1, 2025.

Addendum (amended August 31, 2026) — The amended provisions of Article 4, paragraphs (7) and (8) (bifurcation of the cancellation deadline according to the registration method) apply to payments made on or after August 31, 2026.

This English text is a reference translation. The Korean original is the authoritative text and prevails in interpreting this contract. Read the Korean original